FAQ
FAQ - Pre-Made & Pre-Order Items
General Questions
Q: What’s the difference between pre-made and pre-order items?
- Pre-Made Items: These are ready-to-ship products that are available for immediate purchase.
- Pre-Order Items: These are products that are not yet in stock or are custom-made, and require a waiting period before delivery.
Q: How do I know if an item is pre-made or pre-order?
Each product is clearly labeled as either "Pre-Made" or "Pre-Order" on the product page. If you’re unsure, check the product description for details.
Pre-Made Items
Q: How quickly will I receive pre-made items?
Pre-made items are typically processed and shipped within 3-5 business days. Delivery time depends on your selected shipping method.
Q: Can I return or exchange pre-made items?
Yes, pre-made items are eligible for return or exchange within [insert timeframe, e.g., 14 days] of delivery. Items must be unused and in their original condition. See our Return Policy for details.
Pre-Order Items
Q: How does pre-ordering work?
When you pre-order, you’re reserving a product before it’s in stock. Once the product becomes available, it will be shipped to you.
Q: When will I receive my pre-order item?
Pre-order items take approximately 2-4 weeks to ship. Estimated shipping dates are provided on the product page. Please note that these dates are subject to change due to production or shipping delays.
Q: Can I cancel a pre-order?
Yes, pre-orders can be canceled within [insert timeframe, e.g., 48 hours] of placing your order. After this period, cancellations may not be possible.
Q: Will I be notified when my pre-order ships?
Yes, you’ll receive an email with a tracking number once your pre-order item has been shipped.
Payments
Q: Do I pay for pre-order items upfront?
Yes, payment for pre-order items is collected at checkout to secure your reservation.
Q: Can I combine pre-made and pre-order items in one order?
Yes, but please note that pre-made items will ship separately if the pre-order items are not ready at the same time.
Shipping & Delivery
Q: Are there additional shipping fees for pre-orders?
Shipping fees for pre-orders are calculated at checkout and included in your order total. There are no hidden fees later.
Q: What happens if my address changes before my pre-order ships?
Contact us immediately with your updated address. Changes can only be made before your pre-order is dispatched.
Contact Us
If you have further questions about pre-made or pre-order items, feel free to reach out to our customer service team at [Larrybrycee@icloud.com] or [214-228-6514].